Getting Started
Hire the right virtual assistant for your business in 9 simple steps.
When you’re ready to expand your business by outsourcing tasks to a virtual assistant, we guide you through a seamless process that ensures you hire the perfect team.
Here’s a step-by-step breakdown of how to get started with 24×7 Direct:
Discover How 24x7 Direct Can Source, Train & Manage Talented Remote Staff & Save You 70% Vs. Local Labour
Step 1: Getting Started & Scope
The first step in building your virtual team is to clearly define the scope of work. Identify the tasks and responsibilities you want to delegate to your virtual assistants. This will help you outline job descriptions and set clear expectations from the outset. Determine the skills and qualifications required for the roles you want to fill, ensuring that the tasks align with your business goals.
Tasks
Discovery call about your dream virtual team
We draft the score and PDs for you.
You approve
We get started
Step 2: Recruitment
Our recruitment process ensures that we find the best candidates for your virtual team. We handle advertising, screening, interviewing, and testing potential candidates. This comprehensive process typically takes about two weeks. Throughout this period, you will receive live updates on the campaign’s progress. At the end of the process, we present you with three top candidates for the final interview, allowing you to select the best fit for your team.
Tasks
Discovery call about your dream virtual team
We draft the score and PDs for you.
You approve
We get started
Step 2: Onboarding Support
Once you've selected your virtual assistants, the next step is onboarding. We provide extensive support to ensure a smooth transition. Our onboarding process covers essential areas such as infrastructure setup, communication protocols, and workflow management. This ensures that your new team members are fully equipped and ready to start contributing to your business immediately.
Tasks
Discovery call about your dream virtual team
We draft the score and PDs for you.
You approve
We get started
Step 4: IT & Communications
A successful virtual team requires reliable IT and communication systems. We provide new laptops with all necessary peripherals and software, ensuring that your virtual assistants have the tools they need. Our IT support team is available 24/7 to address any technical issues that may arise. Additionally, we offer telephony services at no extra cost, ensuring seamless communication within your team.
Tasks
Discovery call about your dream virtual team
We draft the score and PDs for you.
You approve
We get started
Step 5: Data Security Measures
Protecting your business data is crucial when building a virtual team. All staff machines are locked and monitored for keystroke and screen activity. Client logins and passwords are securely managed and passed through encryption software to ensure they remain confidential. These measures help safeguard your sensitive information and maintain high data security standards.
Tasks
Discovery call about your dream virtual team
We draft the score and PDs for you.
You approve
We get started
Step 6: Hours & Leave
Our virtual assistants work full-time, 40 hours a week, aligning their schedules with your business hours. They are entitled to sick leave and annual leave, following the same public holiday calendar as your business. This ensures consistency in operations and helps integrate your virtual team seamlessly into your existing workflow.
Tasks
Discovery call about your dream virtual team
We draft the score and PDs for you.
You approve
We get started
Step 7: Payroll & Invoicing
Managing payroll can be time-consuming, but we take care of this process for you. Your virtual assistants are employed full-time through our service, and you are invoiced a flat monthly fee. This simplifies budgeting and financial management, allowing you to focus on other aspects of your business.
Tasks
Discovery call about your dream virtual team
We draft the score and PDs for you.
You approve
We get started
Step 8: Contracts & Cost
We offer flexible contracts with a no-lock-in agreement, allowing you to build your virtual team without long-term commitments. Our simple 30-day notice period provides you with the flexibility to adjust your team size as needed. This approach ensures that you only pay for the services you require and can scale your team according to your business needs.
Tasks
Discovery call about your dream virtual team
We draft the score and PDs for you.
You approve
We get started
Step 9: Performance Management
Effective performance management is key to maintaining a productive virtual team. While you manage your team’s performance directly, we support both staff and clients through regular reviews, coaching, and training sessions. This ongoing support helps ensure that your virtual assistants continue to meet your expectations and contribute positively to your business.
Tasks
Discovery call about your dream virtual team
We draft the score and PDs for you.
You approve
We get started
Step 1: Getting Started & Scope
Let’s explore your business needs and define the roles for your virtual team.
- We collaborate to define your virtual assistant’s job scope and responsibilities.
- We help draft clear Position Descriptions (PDs) based on your unique requirements.
- You review and approve the final PDs before we begin recruitment.
Step 2: Recruitment
Find the right talent with ease and transparency.
- We advertise, screen, and conduct initial interviews with candidates.
- Recruitment process takes just 2 weeks, giving you fast results.
- You receive live updates on the recruitment campaign’s progress.
- We present you with the top 3 candidates for a final interview.
Step 3: Onboarding
Set up your virtual assistant for success from day one.
- We help with infrastructure setup, including workstations and tools.
- We establish communication channels for smooth collaboration.
- Workflow management tools are provided to streamline daily tasks.
Step 4: IT & Communication
We handle all the technical requirements to keep your virtual assistant connected and productive.
- New laptops and peripherals supplied to your virtual assistant.
- Access to 24x7 IT support for ongoing tech needs.
- All necessary software and communication tools are pre-installed.
- Telephony provided at no additional cost to ensure smooth communication.
Step 5: Data Security & Privacy
Your data is secure and protected with advanced monitoring and encryption.
- Staff machines are locked and activity is monitored to ensure compliance.
- Keystroke and screen activity monitoring tools in place for transparency.
- All client logins and sensitive information are protected by encryption.
Step 6: Hours & Leave
Your virtual assistant works the same hours as your team with full flexibility.
- Full-time staff work 40 hours a week, aligned to your business hours.
- Sick leave and annual leave entitlements apply to all staff.
- Your team follows your local public holiday schedule.
Step 7: Payroll & Invoicing
We simplify payroll and invoicing so you can focus on your business.
- We manage the payroll for your virtual assistant.
- You receive a flat fee invoice on a monthly basis, with no hidden charges.
- Focus on your business, and leave the payroll details to us.
Step 8: Contracts & Cost
Flexible terms to fit your business needs.
- No lock-in agreements, providing you with flexibility.
- A simple 30-day notice period ensures you can scale your team as needed.
Step 9: Performance Management & Support
Ensure your virtual assistant remains productive with ongoing support.
- Staff performance is managed by you, giving you full control over the team.
- We provide coaching, training, and regular performance reviews.
- We’re here to support both staff and clients with any challenges.
Ready to get started with your virtual assistant?
Partner with us today and experience the benefits of having a skilled virtual assistant dedicated to your business success.
- 70% saving on labour cost
- No recruitment cost
- No upfront Capital cost. We provide the infrastructure.
- One invoice. No hidden costs.
1. Getting Started & Scope
Let’s discuss your dream Virtual team
We draft the Scope and PD’s for you.
You approve and we get started.
2.Recruitment
We advertise, screen, interview and test It takes 2 weeks You receive live campaign updates 3 candidates presented for final interview
3. Onboarding
We support you with; Infrastructure
Communications
Workflow Management
4. IT & Communications
New Laptops with all peripherals required
IT-Support Team available 24x7
All required software and comms
Telephony provide at no cost
5. Data Security
All staff machines are locked Key stroke and screen activity monitoring Client logins and passwords are protected Passed through encryption software
6. Hours & Leave
Staff work fulltime 40-hours a week Staff work your hours Sick and Annual leave entitlements Staff follow your public holiday calendar
7. Payroll & Invoicing
We manage the payroll process
Staff work fulltime for 24x7 Direct
You're invoiced a flat fee monthly
8. Contracts & Cost
We provide a no-lock in Agreement
Simple 30-day notice period
9. Performance Management
Staff performance is managed by you
We support staff and clients through;
Regular reviews, coaching and training
Building Your Virtual Team:
A Strategic Advantage
At 24×7 Direct, we’re here to help you grow your business by finding the right virtual assistant tailored to your specific needs. Whether you’re looking for administrative support, project management, or social media management, we have the experience and expertise to ensure your team delivers. With no lock-in contracts and fully managed recruitment, payroll, and IT setup, we make outsourcing simple.
Frequently asked questions
We’re committed to transparency and addressing your questions throughout the recruitment process.
Find Your Expert Virtual Assistant
Don’t let your to-do list overwhelm you – contact us today to learn more about our virtual assistant services and take the first step towards a more manageable workload! Partner with an ISO-certified Australian BPO Virtual Assistant Agency today by clicking the button below!
- 70% saving on labour cost
- No recruitment cost
- No upfront Capital cost. We provide the infrastructure.
- One invoice. No hidden costs.
Get Started
Fill in the form below to book a 30 min no-obligation consulting session.
Looking for a job? Please apply on our Careers page!
Get Started
Fill in the form below to book a 30 min no-obligation consulting session.
Looking for a job? Please apply on our Careers page!