- List Creation
We source the right lists for your specific needs from the leading list brokers and owners in Australia, NZ & the UK. The key aspect of our database is that it is DNC (Do Not Call) scrubbed.
- Customer Relationship Management(CRM) Development
We customize the CRM to suit clients’ requirements enabling operational efficiency and error-free reporting. We have a track record of maintaining 99% accuracy in reporting with Address Validation Software.
- Quality Parameters
- Suitable qualified personnel is employed for strict maintenance of quality of calls and transactions
- All voice logs are thoroughly analyzed, evaluated and quality cleared as per the criteria set by our clients.
- Voice Recording Facility
We record all calls that are made on behalf of the company. This helps us in ascertaining that the telemarketers are sending across the right message over the phone and generating qualified appointments with all the criteria taken care of and speaking to the intended person.
Our operations team listens to randomly chosen voice files of every telemarketer makes a note of points which they think should be rectified. They hold one-to-one session with the telemarketers and play the voice file and correct the mistakes (if any).
- Remote monitoring capability set up
Our quality department filters sales calls, verifies the quality of the sale once again and uploads it onto a FTP site. This ensures that only those appointments go through to the clients which are fully quality cleared.
All our clients will be given a unique user name and password. By keying the password, our clients can listen to all sales/appointments calls made on their program and give us their valuable feedback which helps us in improving the quality further and generate more number of qualified appointments with the same amount of resources.
- Reporting
- Our devotion to training produces superior customer service.
- We follow train the trainer approach.
- All our representatives will be trained rigorously for 3 days about the product and company.
- Our Operations team will do role plays with the trained agents to ensure each representative is comfortable interacting.
- Ongoing training and development ensures continuous quality improvement.
We strongly believe in maintaining 100% transparency with our clients on the operations front. We provide daily reports to our clients on the performance of agents as well as the campaign.
We provide the following reports to our clients in order to run the campaign seamlessly –
- Daily Call Report
- MIS Report
- Management Report
- Agent/ Team Performance Report
- Campaign Performance Report
- Our devotion to training produces superior customer service.
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