Be Informed by Our Frequently Asked Questions

The staff will work your hours. Usually 9am to 6pm.

No. We don’t charge a recruitment fee.

Yes.

Pretty much anything that doesn’t require the person to be physically present here in Australia.

All HR and Infrastructure functions are managed by us. There will be dedicated team leaders who look after this but you train and manage them with regards to your functions.

Invoices are generated on the 15th of each month and due by the 25th of that month for the next month. As an example: Invoices for April are generated on the 15th of March and payable by the 25th of March. Payment can be made via credit card or direct transfer.

Not unless you want them to. The staff match the Australian public holidays in your state. Staff still work on Philippines public holidays if it is a usual working day in your state.

You can use a variety of software such as Google Hangouts, Zoom or Skype. Its quite common for clients to constantly chat with their staff member throughout the day and hop on a video call if need be.

All staff computers have a software installed called TimeDoctor. You’ll have access to it as well. This software takes a screenshot of the staff computer on a random basis every 1 to 5 minutes. You can check these screenshots on your TimeDoctor login.

30 days