24×7 Direct is a boutique contact centre solutions provider delivering intelligent, intuitive and results-driven contact centre solutions for the Australian market. We’re experts in providing nimble and cost-effective direct marketing, sales and service campaigns that help our clients increase their reach and enhance and extend their customer lifecycle at every stage.
24×7 has been a service provider to our company for a number of years. 24×7 Direct has never failed us in their Lead Generation efforts and their support staff maintains a fantastic relationship with our team to ensure the lines of communications are always open and a support staff member is always available. Their delivery
During the past 5 years of our working relationship, our sales and marketing team have worked directly with 24×7 Direct Pty Ltd across numerous projects. The company offers exceptional quality, service and rates. Across the board, we are always pleased with their work and professionalism. 24×7 Direct illustrates excellent attention to detail, processes and concern
We have found 24×7 Direct to be exceptionally responsive to our needs, and they have consistently delivered us leads is promised.
We have used 24×7 Direct since 2005 on an ad hoc basis for various campaigns for warm calling and cold calling. We’ve found their services suit us and as an outsourced consumer acquisition partner are very responsive. Their staff could handle various different products over the phone hence we managed to hit our targets. All
Big City Promotions has enlisted the services of 24X7 Direct for all of our direct marketing needs for almost 4 years. The growth and success of our company has been directly related to 24X7 for that period of time. Given that our business relies heavily on new customer acquisition direct marketing is pivotal to our
No robots here.
At 24×7 Direct, our people are our number one asset. We understand that our team becomes your frontline brand representatives, so we hand select every member of our team to ensure they’re skilled, articulate and genuinely motivated to achieve exceptional results.
Quality Assurance & Compliance
We’re always striving to find new and better ways to humanise the contact centre experience and deliver a clear, concise and compelling message to your ideal customer.
We record every call we place, and our dedicated in-house Quality Assurance team are constantly evaluating and assessing calls to ensure they’re not just compliant, but that our team is utilising every available opportunity to build relationships and create new connections. What’s more, our remote monitoring technology means our clients can listen live to calls we’re placing on their behalf, anytime and from anywhere in the world.
The privacy, security and accuracy of the personal information we collect are of paramount importance to us at 24×7 direct. Our standards and practices are maintained in full compliance with the Privacy Act (1988), the Do Not Call Register Act (2006) and the Spam Act (2003). We are COPC certified and we only hire quality assurance staff who are either CSQA or CSTE certified.
Level 4, 271 Bourke Street, Melbourne, Victoria 3000
ABN: 65 106 793 319
Level 4, 271 Bourke Street,
Melbourne, Victoria 3000
Telephone: 03 9014 1414
FAX: 03 9988 0612